Order Cancellation
• We truly understand how important it is to find the perfect dress for your special occasion, and we are here to support you throughout this process. Once you place your order, we begin processing it right away to ensure the highest quality and timely delivery.
• Since each dress is carefully made to order, the materials cannot be reused once production begins. For this reason, we encourage you to let us know as soon as possible if you need to make any changes or cancellations.
• If your order is still in the processing stage, it may be possible to cancel it. However, once it moves into the shipping stage, cancellations are no longer an option. If you need to cancel your order, simply contact us via Live Chat. Our operator will be happy to help you cancel or change your order in time. Alternatively, you can send us an E-mail about your order.
If you would like to cancel your order, please log in to your account, go to “My Orders,” click “Create a Ticket”, fill out the required fields, and submit.
Our customer service team will get back to you as soon as possible to confirm and assist with your cancellation.
| Time Frames | Refund | ||
| Product purchase price | Shipping cost (including ShipSafe, if selected) | Rush fee | |
| Canceled within 24 hours of confirmation | 100% | 100% | 100% |
| Canceled between 24–72 hours of confirmation | 80% | 100% | 100% |
| Canceled after 72 hours of confirmation | 60% | 100% | 0% |
• Once the order has been shipped, it cannot be canceled.
• The rush fee is non-refundable after 72 hours of order confirmation.
To cancel your order, please contact our support team as soon as possible. Be sure to include your order number and the reason for cancellation in your email. You can reach us at [email protected]