Orders
Q: How do I check the order status and track my order?
A: Once your order is placed, you can check the order status at any time in “My Account.” You will be able to see the current step of your order. Alternatively, you can use the “Order Tracking” feature: simply enter your order number and email address in the box displayed on the page, and it will show the exact status of your order.
If you have any questions about the status of your order, you may also email us at [email protected] or contact us .
Q: Can I amend my order?
A: To ensure order accuracy, we’ll send a confirmation email for review. You can communicate any changes within the specified time. Orders are processed after confirmation or within 12 hours. Changes after processing may not be possible due to schedule and material constraints. Your satisfaction is our priority, and we’re here to assist you throughout the process. Thank you for understanding.
Q: Can I cancel my order?
A: All our items are made-to-order, including standard-size items. If you wish to cancel an order for any reason, please refer to our cancelation policy below: Order-Cancellation Policy
If you confirm to cancel the order, email at [email protected] to submit your cancellation request, we are here to help you.
Q: Can I cancel my order after it has been shipped?
A: We cannot modify or cancel your order after it has been shipped. Nonetheless, we will be happy to assist you with the return process once you receive your items (within our Return Policy).
Q: Are there any further discounts available for purchasing multiple or bulk orders?
A: Our store strives to offer a wide range of dresses at reasonable and affordable prices. Our aim is to ensure that every girl can find her flattering style for any event. If you’re interested in placing a bulk order, we are more than happy to discuss special deals based on the quantity and amount of dresses you’d like to purchase. For more information on available discounts, feel free to contact our online assistant or email us. We’re here to assist you in making your event truly memorable and stylish.
Payments & Coupons
Q: I was trying to make a payment, but why was it declined?
A:We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card, installment payments. But unluckily if your payment is declined, don’t worry, we have got you here We have listed a few reasons it may cause failed payment. Please check as below:
1.User’s name on the card, card number, valid period, CVV2 and other credit card related information are filled in incorrectly.
You have to correct the wrong information and input it again.
2.The buyer’s credit card has been expired.
You have to use another card.
3.The balance in the buyer’s credit card is insufficient.
Please contact your bank for replenishment and Renewal funds.
4.The buyer’s location is listed as high-risk area by the bank.
Please contact our customer service representative and you can also make payment by PayPal, Western Union and Bank Transfer.
5.The buyer’s relevant information is listed as high risk by the risk control system of the payment company, which prevents the transaction and reduces the possibility of card theft.
Because the customer has had chargeback or complaint records recently
Your payment is not authorized, please contact your bank service for more information. It maybe because of the big amount of money. Then you have to go through the verification process.
If you still have any other questions about achieving the payment, please let us know as soon as possible. We are willing to help with that. Thank you for your time and hope we can hear from you soon.
Q: Is it safe to make the payment here?
A: The security of the information our customers submit is one of our highest priorities. We are verified by International Bank Validation System and Paypal, supervised under their terms and policy. You will have the most safe shopping experience here.
Q: What kind of cards can be used to pay?
A: We accept a wide range of credit and debit cards for payment, including Visa, MasterCard, AMEX, and more. Making payments is convenient and hassle-free on our platform.
Q: How do I use the coupon?
A: Please fill in or paste the coupon code in the designated box provided on the checkout page, then click “Apply.” Both registered coupons and those provided by our sales team through negotiation can be used in this section.
Q: I accidentally placed the same order multiple times, what should I do?
A: Please don’t worry about this, you can take the order number or the email address you used to place the order to contact email: [email protected]. We will help you to sort this out.
Shipping
Q: Can I change the shipping address?
A: You can modify the shipping address before the order enters the delivery stage. Depending on the destination and local policies, there might be additional shipping costs and customs Feel free to check with email at [email protected], we are here to help you.
Q: How long is the shipping time?
A: We promise safe and efficient door-to-door delivery for every order. Typically, it takes about 5-7 days from dispatch to reach your house. However, please understand that factors like holidays, adverse weather conditions, or other unforeseen events may affect the delivery schedule and the estimated arrival date.
Q: What shipping methods I can choose?
A: 1.Standard Shipping
2.Expedited Shipping
Please kindly note the estimated transportation time only available for US. The time may show different based on the different country.(Note: The expedited shipping is not available for orders containing Shoes, Bags, Accessories, or Swatches/Fabrics. If your shopping bag has a mix of made-to-order and “Ship in 48HRS” items, or a combination of rush and non-rush items, expedited shipping won’t be available at checkout page.)
What is the “Ships in 48HRS” mean?
Our tailor will make your dress and ship it out within 48 hours, but please kindly understand after shipped out the shipping still need time.(Please note for “Ships in 48HRS” products , we don’t provide the expedited shipping as it is already the fastest shipping)
Q: What happens if I miss the delivery?
A: If the initial delivery attempt fails, you can find the contact information of your local express service in the delivery failed email we send you. You can arrange for another delivery on a more convenient day. Please note that if you miss multiple delivery attempts, there may be an additional charge for re-delivery. Additionally, parcels that are returned to us or destroyed by the express service due to prolonged non-response from customers cannot be considered our responsibility.
Q: Where do you ship to? Can delivery be made to my area??
A: Our products support global shipping. Whether you are in the United States or any other country around the world, we can accurately deliver goods to your home.
Return & Refund
Q: Is it possible to return the dress upon receipt?
A: If you change your mind about the order, please submit the return request within 14 days of receiving the order. Note that these are calendar days, so weekends are also considered. Also, This return period refers to the time frame for submitting your request, as long as you submit it within this time, the processing time is not included. Then we will assist you throughout the process until the issue is resolved to your satisfaction.
Q: Once I return the dress, when can I expect to receive the refund?
A: Upon receiving the returned dress, we will process the refund. Typically, you can expect to receive the refund within 2-5 days.
Q: Where should I send the dress for return?
A: Please contact our service team to obtain a return form before sending back the items. Do not return the dress to the address mentioned on the parcel.
Q: Can I return the dress and have a exchange/alteration?
A: Unfortunately, we currently don’t offer an exchange/alteration service for any items. Please return the order and place a new one.
We suggest our customers take the dress to a local tailor to do the alteration instead of returning to us, which might be quicker.
We also offer limited alteration reimbursement for all dresses, you can contact our after sales department by submitting a ticket.
Q: Can I return a custom size dress?
A: All custom fit orders are tailor-made to your specifications. We can’t resell a custom-fit order to another customer. Therefore, we will not accept returns or refunds for custom-fit orders unless there is a quality issue.
Products
Q: Does every dress have a built-in bra?
A: Yes, in order to provide support and protection for the bust, the GJ’s House team will include a built-in bra in each dress.
Q: Is it possible to order multiple colors and sizes for the same style?
A: Absolutely! We offer dresses and gowns in every size and color listed on our website, including personalized sizes. Our experienced salon tailors can handle large quantities for your big party, so there’s no need to worry about stock availability.
Q: Can the dress be slightly altered to suit my preferences?
A: Yes, we can help alter the dress to add a personal touch. Simply reach out to us online or email us your ideas, and we’ll do our best to accommodate your request.
Q: How can I ensure that my returned order matches the previous one exactly?
A: Since many special orders are hand-made, slight deviations in colors and details are unavoidable. However, we have a solution. To ensure a perfect match, please provide pictures of the dresses you received, so we can accurately replicate your previous order.
Q: How can I ensure the size and color work perfectly for me?
A: We understand the importance of a perfectly fitted dress. To ensure a great fit, please select your size according to the size chart or provide us with your exact measurements when placing your order. Colors may appear slightly different due to monitor settings, photography lighting, and surroundings. We recommend ordering fabric swatches from our site to help you make the best decision.
Q: How can I measure myself?
A: We provide a size chart and a “How to Measure” guide on each product page. Alternatively, you can check out our size guide for detailed instructions on measuring yourself. Please take your time to measure accurately, as this will ensure that the products you receive fit your body perfectly.
Account
Q: How can I reset my password?
A: To reset your password, follow the “Forgotten Password” instructions. For security reasons, we cannot email your password directly. Instead, you will receive a reset link via email. Click on the link to reset your password. If you don’t receive the email, please contact us, and our technology department will manually reset it for you.
Q: Is it necessary to be a member to make a purchase?
A: You can place an order as a guest, but having an account offers added benefits. It makes order tracking, saving frequent addresses, and submitting tickets easier. Creating an account only takes a minute, so feel free to sign up.
Q: How can I change the email address associated with my account?
A: To ensure the security of your account, you cannot directly change the registered email address. However, you can inform us of the new email address you want to use, and we will update it for you in our records and order status.
Q: What should I do if I have questions about my order?
A: In your account, you can check your order status under “My Order.” If you have any inquiries about your order after receiving it, you can submit a ticket, and our service team will respond within 24 hours.